Refunds & Return Policy
Gentle support for every season.
💻 Direct Website Purchases (E-Books & Modular Planners)
Digital E-BooksDue to the immediate download nature of digital products, all e-book files and fillable printable PDF starter kits are final sale and non-refundable.
Physical PlannersWe offer a 100% satisfaction guarantee. If your custom spiral planner arrives defective, or gets damaged during cross-border transit, please email us directly at customerservice@okimami.com within 30 days of delivery with a photo. We will gladly dispatch a brand new replacement or issue a full refund.
Return Address for Website PlannersApproved physical returns must include your packing slip and be shipped back to our manufacturing address: Vervante Returns, 400 N Geneva Rd, STE E, Lindon, UT 84042.
📦 Amazon Marketplace Purchases (Activity Books & Paperbacks)
Policy MatrixAll high-content activity books, devotionals, and puzzle game books purchased via our Amazon links are subject entirely to Amazon's standard store return policies.
Execution WindowAmazon automatically allows free returns or replacements within 30 days of delivery for any items damaged in production or shipping.
Crucial NoteOKIMAMI cannot manually process refunds, cancelations, or exchanges for items purchased on Amazon. To log a return, please go directly to "Your Orders" inside your personal Amazon account dashboard to print a local return label or save a drop-off QR code.
Last updated October 2026