Support
Frequently Asked Questions
1. Who is behind OKIMAMI?
One mother. Grace works from a small home office with a toddler sometimes asleep in the next room. There's no big company or marketing team here. Every book started as pages she needed herself and couldn't find anywhere. You can read more of her story on our About page.
2. Is OKIMAMI a faith-based brand?
Faith runs quietly through some of the books ( the prayer journals, the devotionals, some vision board books and planners) because it's part of Grace's own story. Others don't mention it at all. Take whichever ones meet you where you are.
3. Which book should I start with?
Start with the season you're actually in, not the one you're planning for. Trying: the TTC Cycle Tracker. Pregnant: the Pregnancy Planner. Deep in the newborn fog: the Postpartum Planner. And when it's the whole household that feels heavy, that's what the Motherhood OS was made for.
4. What makes OKIMAMI planners different from a regular planner?
Most planners are built for productivity, and they quietly keep score of everything you didn't do. These are built for the seasons nobody prepares you for (the waiting, the arriving, the recovering) with room for the appointments, the symptoms, the prayers, and the hopes that feel too fragile to say out loud, all in one place.
5. What if I'm not really a "planner person"?
Most of us aren't. There's no system to learn and no way to fall behind: some pages are trackers, some are checklists, and some are simply space to put down whatever you're carrying. Use what helps and leave the rest blank.
6. What is the Digital Companion Pack bonus and how do I receive it?
When you purchase any of our 4 core softcover planners (the Motherhood OS, the TTC Tracker, the Pregnancy Planner, or the Postpartum Planner), you automatically get the matching Fillable PDF Companion Pack for free. It lands in your inbox the moment your payment goes through, giving you a physical system for your counter and a digital layout on your phone or iPad for travel.
7. Would OKIMAMI products make a good gift?
Yes, our journals, planners, and our books are often bought as gifts: for a sister who just found out, a friend navigating the fourth trimester, a baby shower where everything else is for the baby. If you're not sure which season she's in, a gift card lets her choose for herself.
8. How do I get the free Starter Pack Printables?
Join free with your name and email in the Free Gift section on our homepage. Pick the season you're in, and the matching digital toolkit lands in your inbox, along with 10% off your next purchase.
9. How fast do I receive my e-Book or printable?
Instantly. These are sold directly by OKIMAMI, not through Amazon, so as soon as your payment goes through, the PDF lands in the inbox of the email address provided at checkout, ready to use, no shipping wait, no separate listing to track down.
10. Why do I buy the Activity Books & Guides through Amazon?
Those are paperbacks and hardcovers printed by Amazon, so we let Amazon handle shipping instead of doing it ourselves. Pick your country on the product page and you'll be sent to the matching local Amazon listing, printed close to home with Amazon's own shipping and return policies (Prime members get free 2-day delivery). Our e-books skip that step entirely and land straight in your inbox.
11. Why are the Deluxe Journals and Guest Books listed as Pre-Order?
Because they belong to our highly anticipated, Limited Edition 2027 Collection. These premium versions feature massive structural upgrades from our core 2026 line—including rigid turned-edge hardcovers, protective metallic corner guards, velvet soft-touch coatings, and factory-cut tab dividers. Placing your pre-order secures your copy from this exclusive, limited artisan run before it completely sells out.
12. Do you ship internationally, and how long does it take?
Yes. See our Shipping Info for current regions and production-plus-transit estimates. Each book is printed on demand once you order.
13. Do you offer special pricing for bulk or community orders?
Yes, we love supporting women’s health clinics, fertility circles, corporate gifting programs, and large baby showers! If you are looking to purchase 25 or more copies of any planner system or keepsake album, we can arrange custom tier discounts and streamlined batch fulfillment straight from our press line. Please reach out to us before placing your order.
Include the following details in your message to receive a custom wholesale quote within 1 to 2 business days:
- Purchase Item
- Total Number of Items (Minimum 25)
- Desired Shipment Date
14. Can I customise or personalise my item?
There's no built-in customization option yet, but reach out and tell us what you have in mind, we'll see what we can do.
15. Can I return or exchange my item?
Yes, within the terms set out in our Returns & Refunds policy. Digital products (e-books and printable PDFs) can't be returned once they've been downloaded. If a physical book arrives damaged, send us a photo and we'll replace it.
Can't find your answer? Send us a note and we'll get back to you.